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Introduction: Patient satisfaction is being increasingly accepted as an indicator of quality care and efficient delivery of health care services. There is growing evidence that satisfied patients tend to be cooperative, compliant and more responsive to treatment regimens. However, this is an area of research which has very less information in Nepalese context.
Objective: To assess the level and factors associated with satisfaction from oral health care services among patients attending various dental departments of a teaching college in Kathmandu.
Materials and Method: A cross-sectional study was conducted among 250 patients in five dental departments at Nepal Medical College Teaching Hospital from January 2015 to June 2015. A valid 31 item dental satisfaction tool was used in the study. The survey questionnaire was modified and translated to fit our local context. The questionnaire consists of four domains namely context, content, outcome and cost of dental health services.
Result: There was high level satisfaction among patients receiving dental services with mean score of 4.24 ± 0.04 out of five. The satisfaction level was not associated with socio- demographic variables like age, sex, literacy, income, and number of hospital visits (p>0.05). The patients were highly satisfied with the waiting area of department of Prosthodontics compared to other departments like Conservative dentistry (p=0.025), Oral Surgery (p=0.003) and Orthodontics (p=0.012).
Conclusion: The patients showed high level of satisfaction in all four domains of the satisfaction questionnaire irrespective of age, sex, literacy, income, and number of visits.

Consumer satisfaction; dental services; teaching hospital.